refund & cancellation policy

the short version

Because our cakes and made-to-order items are prepared specially for you — often days ahead — we can't always offer a refund once preparation has begun. We always want you to be happy, though, so if there's a problem with your order, contact us right away and we'll make it right.

signature cakes

Signature cakes are made to order and require advance notice. To cancel or change a signature cake order and receive a full refund, please contact us at least 48 hours before your scheduled pickup time.

Cancellations made less than 48 hours before pickup can't be refunded, because ingredients have been purchased and preparation has begun. Once a cake has been made, it cannot be refunded.

If you need to change your pickup date or time, contact us as early as possible and we'll do our best to accommodate you, subject to availability and our lead-time and holiday-closure schedule.

wedding cake tastings

The wedding cake tasting fee is $25, paid at the time you book. Because each tasting tray is prepared just for you, the fee is non-refundable. If you need to reschedule, contact us at least 48 hours before your tasting and we'll transfer your booking to another available date at no extra charge.

cafe and everyday items

For everyday cafe items and anything ordered through our online store for pickup, please check your order before you leave the shop. If something is missing or incorrect, let a team member know at pickup and we'll fix it.

delivery orders

Orders placed through a third-party delivery partner (such as DoorDash, Uber Eats, Grubhub, or Caviar) are subject to that partner's cancellation and refund policy. For refunds on a delivery order, please contact the app you ordered through.

gift cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

if something's wrong with your order

Your happiness matters to us. If your order arrives damaged, incorrect, or not up to our standard, contact us as soon as possible — ideally within 24 hours of pickup — with your order details and, if you can, a photo. We'll work with you to make it right, whether that's a remake, a replacement, or a refund, at our discretion.

how to reach us

To request a cancellation, change, or refund, contact us at: Batter and Crumbs LLC, 1401 Reed Street, Philadelphia, PA 19146 · (267) 319-8852 · batterandcrumbs@gmail.com. Please include your name and order details so we can find your order quickly.